So my job is building out a new CSM team and a CSA role that develops into a CSM role. They currently have 3 levels of CSM. It is a global saas company with a hq in Chicago where the job is based. Csm will manage a mix of up to 50 mid market and enterprise accounts. I requested the salary band from the recruiter and found out the CSM role pays $60000 with $6000 in bonus and incentives. Severely under market for other saas csm roles in Chicago. What type of negotiations tips can I use?

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An offer letter from elsewhere 😂 that's disrespectful

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That's a job out of college. My first CS role with no requirement to build was $65k and that was 2015

That’s ridiculously low!

Is it that low?

Negotiation tip 1: Go interview somewhere else.

Even in Chicago, $75k-$85k should be the low end for a CSM dealing with enterprise accounts. 10% bonus doesn’t make sense either. Most common split is 80/20.

Well I would start by straight up asking them why its so low in comparison to comparable roles... then you'll have something to work with.

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