Sometimes, just sometimes dealing with customers ALL DAY is really draining. Being in customer support, no one looks forward to “clock-out time” more than our department!

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I feel this , I’m a sales coordinator that takes inbound calls all day. When there are big sales, it’s non stop

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You are absolutely right! There's no better time than that when you know you won't hear another customer complain.

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Many of my co-workers feel that way, but I really enjoy helping customers solve problems. I don't mind my job at all.

Saaame. I feel bad for my family. I am so "peopled-out" by the end of the day that I just want to be alone.

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Additional Posts in Customer Support

I just started at a seriously understaffed business and they provided almost no training. Just a 10-minute lesson on the program and they walked away. I had no idea how to help the customers who called. Was I supposed to know this stuff before I was hired?

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I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

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Have you ever been the customer support that saved the day? See! Not all heroes wear capes😌

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If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

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Customer support joke: "Provide a photo or video proof that you did not receive the item." *inserts photos of the palm of my hands*

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This is probably terrible of me, but I work at a small call center and we amuse ourselves by keeping a Karen count. Today, my Karen count was 14. What was yours?

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As customer support, knowing that your approach in handling negative feedback is crucial. What are some important steps that have helped? Asking for a friend!

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Today my supervisor told me "be helpful with customers, but not TOO helpful." I seriously have no idea what that means. OK though, you're the boss?

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Do you ever get overwhelmed by the number of software programs you have to use at work?

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Full-timers, do you get actual breaks or do you eat at your desk?

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Our manager just started scheduling mandatory Friday evening team meetings. They start at 4:30 and they're NEVER over at 5 like they're supposed to be. My team is thinking of saying something, but we're not sure where to start.

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What changes did you make that improved employee retention?

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I read in a survey that 78% of customers have backed out of a purchase because of poor customer service. Given how important we are, why won’t companies staff our department properly?

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Favourite coffee + favourite show + getting your work done? Best balance ever #customersupportperks😌

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I got into customer support because I loved people, but it has made me hate people. Any advice for feeling less bitter?

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When you’re frustrated with a product, do you take that frustration out on the product? Would you go the customer support route?

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Do you feel working in customer support has made you a better customer?

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What does a perfect customer support experience look like beyond having the issue(s) resolved? Does follow-up add to that experience?

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Imagine providing exceptional customer support, going above and beyond and yet the customer/client complained? Yep, those days are the worst.

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"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

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