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Can you provide more context or an example? Not sure I'm picking up what your putting down.
Agree…what is a “customer success function” and why would you outsource customer service? That would piss me off if I was a customer, just saying
i mean this is already a successful business model if you think about contact/call centers... but would require some good Business Analyst type folks to understand client philosophy and requirements if you were going to do all of it.
Mmm I think we'd need more info on what functions get outsourced. I agree with above that call/help centers do fulfill that function currently to an extent