Stayed at a Fairfield 5x. 3/5 times had a cleanliness issue. Hair in bed, shower; food on floor at checkin, liquid stain in bed, crumbs in AC unit, taking empty shampoo bottles w/o replacing (cont’d)

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Did you document this each time because if not you shot yourself in foot.

Assuming you did:
30k if high status esp lifetime
20-10 for medium to no status

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I attached pics in the letter corresponding to each incident. I’m Marriott titanium elite but first year. 77 nights this year

Leaving me with no shampoo before work; dirty, stained pillows. I know things happen but having a dirty room 3/5 of my stays is a pattern; not a one off. I wrote a letter to the GM of that Fairfield expressing my dissatisfaction with the cleanliness of the property. He wants to make things right. How many points is all this worth?

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