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What do you mean “as a minor”?
Rising Star
Wait I’m very confused as to what happened here. Can you provide more context/details?
They messed up the check in with other customer, giving me the wrong room. When the person assigned to this room showed up, they gave her another room and deactivated my keys and thinking this room should be empty.
That would be major and I'd escalate to the property GM. It's happened to me once and I got a boatload of SPG points on top of an upgrade and comped room. It's only happened to me once, but it should be a never event.