Taxpayer filed an extension along with an extension payment for 2019 tax return, and the payment was cashed but the IRS assessed failure to file penalty. Unfortunately don’t have certified mail receipt, but trying not to use first time abatement. Wrote a letter to the IRS in November and didn’t hear back, so called and they waived it but received a letter referencing first time abatement. Is there anything that can be done? Would like to have used reasonable cause abatement instead.

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