Tell me your useful tips for billing insurance companies.

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Don’t use words like “schedule” or “date.” Justify your bills by being more specific (like, exactly how many special interrogatories did you propound or respond to.” Bill for every single piece of mail you review. Bill for any prep work you do before doing a task (reviewed police report to prepare status update for insurance carrier). Break up your bills as much as you can, to have several smaller bills rather than fewer larger bills. Get artistic with how you describe things like “review and analyze” when you review an email, or “strategize how to proceed by...” when sitting in your seat and trying to come up with a game plan on a case.

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For multiple emails I do: “Various/several/multiple email communications with ____ regarding ____.” And then put however long it truly took you. It’s fine if it hits like 0.5... sometimes there are LOTS of emails going back and forth, and it eats up a decent amount of time.

Action—purpose of/reason for action—how it adds value or contributes to deliverable. For example, “research recent [state] case law discussing ‘direct physical loss or damage’ in context of claims for lost revenue due to COVID-related lockdown orders for purpose of determining coverage owed to claimant under policy.”

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1. Provide excellent service for your adjusters - get them reports they need ahead of time. Respond to their questions quick. Then when the company or outside reviewer writes off something big, you can go to them and get approval/endorsement. Your adjuster’s approval works wonders on billing appeals.

2. Read the billing guidelines cover to cover. Truly, everything you need to know is in there.

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Always .2+ prepare for anything (calls, meetings, lunch, etc.).

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I don’t bill anymore or at least for the foreseeable future, but (and as much as I hate to say it), really try to keep track of your time each day and follow the insurer’s guidelines for billing. I don’t mean you have to memorize them word for word for any specific insurer client you may have, but in my experience, at least knowing the basic things you can and can’t bill for really helps to avoid those monthly or bimonthly emails from the client where they want to dispute the time billed and ask for an appeal. At the very least, knowing that will help when a partner or someone else you work with on any given file bills an absurd amount for something that’s explicitly prohibited in the guidelines. Pretty basic advice, I guess, but other than that, all the other comments here so far are also very helpful, especially for the billing descriptions.

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