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It would help if you reminded her about what happened to Blockbuster for staying with the same ideology for years. In a separate case, sometimes you need to pick your battles. Sometimes, people think different than us, and that is ok too. We have to learn to deal with different personalities.
Yea you are right and thanks for the comment but when I express my confusion I was genuinely confused, I would have expected her to tell me how to be less confused, maybe sharing knowledge from her many years of experience. I did not expect the same answer I would have received by my sister.
I believe that being defensive is always a signal of lack of confindence. By doing so you just pulled her out of her comfort zone - but what’s the point of being a manager of you don’t strive to find solutions?
I'm in two minds...we do have a similar process in place because genuinely, it does help to keep all your comms in one place. I'd argue that instead of trying to overhaul the entire thing, maybe keep two separate threads - an internal one (with a similar subject line) to keep track, and one that's just for comms with the clients. Maybe that'll help a bit?
I think they should put in place hubspot or salesforce procedures for clients or use a software like asana and manage directly all the work in one place because having 10 tabs open while working or using separate google sheets is not handy. However I am questioning her answer to me since it was super passive aggressive (I am an intern, I don’t have years of experience and I am the last wheel of the cart) and rude while my answer was just a sincere doubt and not a critique.
There are organizational and people aspect of why things are done in a specific manner. As an intern, it's your job to learn and observe the overall organizational systems.
There may be audit/risk/compliance issues as to why the thread was kept the same way. It may also be the way QA/performance evaluations are done for communications.
If my intern had tried to change things for their convenience without realizing upstream/downstream impact, I would be unhappy too.