{ "media_type": "text", "post_content": "There should be a charge code for time spent resolving IT issues. I bet our support levels would increase when they saw how much time was wasted with the help desk 🙄", "post_id": "59665cac0797a3001699711e", "reply_count": 4, "vote_count": 7, "bowl_id": "552d1d24dc1c586b09d2d051", "bowl_name": "Consulting", "feed_type": "crowd" }
null

There should be a charge code for time spent resolving IT issues. I bet our support levels would increase when they saw how much time was wasted with the help desk 🙄

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Posting as :
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IT = 😡🔫

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"This will take 10-15 minutes of your valuable time to resolve" = prepare to spend a minimum of 1 hour of time wasted just to have your ticket escalated to Tier 2 support who will get back to you within 24 - 48 hours. 👎

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lol yes. I love the new time quotes. 5-6 minutes. Hasn't once translated to under 30 minutes. And always results in tier 2 ticket that then gets lost forever.

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Indirectly there is. Bill from IT support agents etc... However this would create a new tracking system of who is actually consuming so many hours. What did xx do last year? Spent 100 hours with IT. Lol.

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