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Those with Bonvoy Ambassadors, what are some things they have done to go above and beyond for you? Was there any additional cost to those things? Looking to make our “supposed to be honeymoon” trip special and would love some ideas of things that are feaseablw

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I mean you're more than welcome to call the ambassador number and tell them that, but the ambassador service is a complete shadow of what it was. We don't even have individual ambassadors anymore.

I wouldn't get my hopes up of them actually doing anything.

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Been able to provide the hotel manager’s direct email so I can submit my requests directly. Sometimes really hard to find.

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Nothing, they wouldn't let me use a suite upgrade to a suite when the room was available without an upgrade and I had to get a new ambassador. If you get stuck with the wrong person you're screwed.

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Suite upgrades

Biggest help is when I have cancellations and need quick rebooking. If I get stuck in say DTW, they’ll get me a room at Westin there while modifying my previous reservation and managing fee issues and headaches.

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Back in December, I spoke directly with the property and told them I was celebrating our anniversary. Due to my ambassador status they went above and beyond with drinks, free dinner, etc to celebrate us during our time, even though I had paid with points. My ambassador knew the same and didn’t do a thing.

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Upgrade, champagne/treats waiting for you in the room- my ambassador was awesome and would do these without asking, especially if I said it was for a special reason. This was always when I booked on points and I never paid for anything special

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A buddy got married, so I treated him and his wife to a free night. I called the hotel he paid a few hundred for and had them use my points to make it free.

My Ambassador has been useless. But when I call after hours and get routed to a random one I've gotten much better service. I needed a 2 bedroom Residence Inn and she got it for single rate on points. I've gotten Autograph connecting rooms for a single rooms points several times.

Spg days, wife and I received monogrammed robes with our wedding day sent to our home.

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