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I can feel you 😂😂
Great insights! I have someone who joined us two weeks before WFH started. It’s been a hard transition for him. I am going to share this with him. We just talked about the 5 Choices last week! :)
I always say that it took me six months to figure out what my job was, another six months to figure out how to do it, a year to get really good at it, and now in year three, I am ready for change so I can start the process over again. Non-tech role, btw.
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I enjoyed the literature references, thanks for taking the time to write this. One thing I'd like to hear about in part two is how you balance between your team's and the larger company's priorities, and if there's a generally accepted stance on this within the company. The context here is the technical issue you mention as an example of relationship utility. You chose to push your work ahead, but it also seems that you acknowledge that the patching team had bigger fish to fry?
Sure - I see where you are coming from. In that particular case I was up against a blanket rule that would have prevented me from waking up the on-call to help. The rule had a lost sales threshold, which did not work in my favour. What it did completely ignore is the reputation fall-out for the business if I were to launch with a CX defect (there we local media eyes on the launch). So I had to use a side entrance door. That said, I could have been unsuccessful and might have had to pursue a plan B (pull the launch or mitigate in some other way).
Great post and article. I joined in August and have been WFH the whole time without traveling.
Completely agree with what you stated. One of the biggest points that resonates with me is related to owning the outcome. The great thing about Amazon is it’s ok to fail, as long as you learn from it and own the result - always be introspective about what happened and analyze what could have been done differently to produce a better or higher quality outcome.