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Anyone at kpmg willing to chat?
Silence = complicity
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When I worked with Fragomen back in 2018, it was the time they created their “shared service” wherein a group of paralegals were on point in creating the petition documents. They even lost a couple of my document requirements. I complained and their experienced supervisor took over and ensured that my paperwork were created and filed appropriately.
So I guess the best strategy is to escalate, and make sure their supervisor/account lead tale over your processing to ensure it is moving efficiently.
Pro
Involve your supervisor, legal or HR in house who's on point with Fragomen. When I had to follow up and question about my case progress, they basically told me I had no right to know as an alien and they do not answer to me because I'm not the client. From then on, I always copy people and their mothers from my side
Seeing the thread active - Fragomen or BAL or anyone else will never admit their fault. They always put the blame either on you or USCIS even when it’s clearly their mistake.
So, your job is to do this:
Thoroughly review their completed forms
Ask questions
Ensure they are paying the right fees and using the current form versions
Join trackitt and whatsapp groups to get insights
Remember, for them you are a case number. For you, you are everything that matters
Conversation Starter
I’d argue EY Law is much worse
I think it’s all dependent on the team you get. I never had RFE’s under Fragomen, but always under EY. To be fair the immigration climate has also changed, but I’ve noticed lots of sloppy errors.
Don’t forget if they screw up it is you who will get hurt. So do everything so that they don’t screw up the submission
Ugh! They’re the worst.
BAL (Deloitte’s law firm) has entered the chat.
Me too. Great experience with BAL. just got my petition approved
Chief
KPMG Law: Hold my beer
Rising Star
KPMG law starts their proceedings when other law firms end their 🤦♂️ too late and after multiple partner reminders
Are you the one who asked for anger management book recommendations earlier today? 😂
Hahaha no but could’ve been
Google the names of Fragomen partners and escalate
I spell everything out for them and give them everything in 24 hours
I had a positive experience with them