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Hyatt > Hilton > Marriott
But if you travel with a team good luck convincing them of that. Marriott tends to be the default for most travel teams I know because it’s the biggest.
In my experience they tend to provide better service and for the same class of hotel in the same city will typically be a bit nicer (obviously like everything in the hospitality industry, this can change in any given location.) They’re also the smallest and a lot of teams don’t like using them because points are less valuable for vacations.
I also really like Hilton, and the reason for that is that they’re so standardized and anytime you book a Hilton you know what you’re getting. It’s much less stressful if it’s an unknown hotel.
Marriott — it’s okay but has the worst customer service of the 3 in my experience. Also the franchise hotels aren’t standardized at all. There are some *really* nice Marriott franchises and there are some others that are literally motels (see: some Fairfield’s.)
I used to be Hilton > Marriott when I’m Europe. Now Accor (based in APAC) as they have the best hotels
For me it's:
1. Hyatt
2. Marriott
3. Hilton
All the Hyatt's I've stayed at, when compared to the same quality/tier from the other 2, were nicer with better service. Redeeming rewards has been easier, the points stretch further, and I enjoyed the stays more with Hyatt.
That being said, Hyatt is the smallest, and is harder to find in some places, if there even is one.
Marriott is the most convenient and corporate. I also have lifetime status and more available codes with Marriott though.
Hilton, for me, doesn't try as hard as Hyatt, and never seems as convenient/equally valued in rewards as Marriott. But Marriott seems to be doing their best to get worse every year.
I think this is fair. The reason I rank Hilton above Marriott is that I’ve never been in a Hilton that doesn’t at least meet a bare minimum quality you’d expect at a given level.
I’ve been at plenty of not even doing the minimum Marriotts because they don’t enforce their franchise agreements nearly as strongly.
Hyatt is easily the best on a service and stay level, while also providing meaningfully more consistent elite status benefits and point value (Globalist >>>> Marriott Platinum).
That being said, how you use that status and points after the job will depend on where you go for vacations. Like others have said, Hyatt has a smaller footprint so it’s not as convenient.
Hyatt all the way!! I’ve been marriott ambassador, hyatt globalist, but never chased hilton. Marriott is too big/commercial with generally crappy point redemption value. Hyatt is slowly and steadily growing their footprint quite a bit and they have overall always exceeded expectations. Also if you’re in NA chase WoH card gives some really good benefits.
All this hate for Marriott. I may be biased as I'm legacy Starwood and generally stay at their hotels, particularly Westin and W. When unavailable, Renaissance from Marriott has also been great. Never had an issue.
I mean I use all 3 companies. No way to avoid it unless you're a die hard fan of just one
Love a good Marriott
Hyatt > Marriott > Hilton
Hilton is the worst in terms of benefits. It’s bare bones and service is so whatever. I was diamond status and never felt the benefits especially because executive lounge was closed in all the chains I’ve been to