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Travelpro is better and half the price.
Tumi just agreed to send me new $ 1,000 carbon fiber suitcase - for free!
Should've stuck with Samsonite
My new, smaller one is a Samsonite with no issues!
Keep escalating baby.
If you have Twitter, tweet at Tumi that you're so unhappy with their quality and service that you're considering just buying a Briggs and be done with it (tag Briggs & Reilly). They will escalate really quickly
50% off a new one...
Should I keep calling them until I get a new, functioning suitcase for free? Already spent so much time with those guys...
I know.....
Briggs and Riley
Agreed with D2. Tweeting a company out will make companies bend backwards for youz
Briggs & Riley - you noob
Get a deal to get your current one fixed plus 50% on new one since you so t want to use a loaner. Use new one for your trip and then sell it off for a profit once you get your old one back.
Called Tumi this morning. Told them I need a free new suitcase.