Used 2 Suite Nights to upgrade my room. What I got was definitely just a normal room with a “city view” of another building. I’m fine with the room but want my suite nights back. Who do I talk to?

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In some hotels thats classified as a suite upgrade. So you played yourself

likefunny

Well, looking at my receipt for the suite nights, i was originally got a “Premium King” but was given a “deluxe king” because it was available at time of check in. Deluxe is worse than premium so i don’t think i actually got an upgrade.

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What hotel did you stay at?

It’s a westin

Talk with Marriott Support, but if technically it’s a suite then they fulfilled the requirements. Sounds like you have a case though

I assume that with my status and all they’ll prob reimburse. Even if the misunderstanding was weighted more on my end.

Don’t you select the room you want to use your upgrade for on Marriott.com?

Yes, and with the Marriott merger the SNA request pool has gotten pretty broad to things like a room with a view. If that’s what the OP selected, he’s SOL.

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