{ "media_type": "text", "post_content": "W hotel ceiling leaked all over my baggage drenching my business clothes. Need advice from experienced travelers on what to demand from management.", "post_id": "597a18b135b9470010796565", "reply_count": 10, "vote_count": 5, "bowl_id": "552d1d24dc1c586b09d2d051", "bowl_name": "Consulting" }

W hotel ceiling leaked all over my baggage drenching my business clothes. Need advice from experienced travelers on what to demand from management.

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I seriously appreciate the help folks. They initially offered to just dry clean, but I effectively said "and?" so they offered 12k points. I expressed dismay based upon M1's benchmark and they sent a couple people to blow dry and iron in my room and increased to 24k pts. Kept pushing and eventually got the offer of sending up food, 30k points, dry cleaning and shipping. Thanks again!

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Ask them what they are offering and keep saying and....and.....and

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30k points, dry clean everything or replace everything

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I got 10k points and free dry cleaning for a shirt that came back from initial dry cleaning with a stain

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That's awesome OP, nicely done

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And that point quote was aggressive, or at least I thought

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Nice job negotiating

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What W?

Hah well I used your quote with much success.

This happened to me before. Ask for 50k

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