Related Posts
How does cognizant takes for project allocation?
Hello fishes, I joined Nagarro on 24th of August. But still no project is assigned yet. Basically I am on bench. Now I am about to get an offer from ServiceNow. I really wanna join ServiceNow as it's a big product based organisation and the competition is really high compared to Nagarro. ServiceNow is giving me a joining date of 1st October. As I am still on bench, will I get released by Nagarro soon ? Because no project is allocated to me.
ServiceNow Nagarro
More Posts
Hi All,
Any update on WFH continuity?
Additional Posts in Consulting
I'm so jaded 😬
Time vs money...which would you choose and why?
Book recommendations for new executives?
New to Fishbowl?
unlock all discussions on Fishbowl.
No you're wrong. Client relationships are everything and the smallest thing can turn things in the wrong direction. You can never be too careful.
A few ways to unpack this. First off what you said you wrote above is hardly anything to get all bend out of shape about.
But there is so much more to be understood in the context of the recipient, their past behavior, their boss's temperament, your relationship with the client, etc. Taking all that into account there is a chance you poked someone in the eye at the wrong time because you didn't "read the room".
Or your team over reacted to a nothing burger.
But I'll add a general rule of thumb others have touched on; praise in public but correct in private. Unless you're actually intending to use the situation as a lesson to others, and that is just bad leadership anyway, it's best to avoid public corrections. You could have still done it via email but just one to one and not reply all.
Agreed, any corrections I usually do a single reply so they can correct themself to the entire group. I also appreciate when people do the same for me.
Yes. You don’t embarrass the client unless it’s strategic.
In this scenario, I would just ping/privately message the sender to ask for a right file. It sounds a bit nasty to reply to all calling out wrong file sent. After all that’s not a terrible mistake that needs to be recorded. Just my 2 cents.
Not going to lie, I would have picked up the phone and called the client, giving them a chance to resend before replying in writing.
Yeah probably should have done it in person. Remember, they are the boss. You are their worker bee.
Maybe I’m a bit weird here, but I’ve miss attached stuff plenty of times, shit happens and it doesn’t really matter in the grand scheme when all that’s being attached is some raw data pull
Like this post if you immediately cringed at “should’ve went”...
...in need of a quick reminder that grammar isn’t a dying art form among my peers.
I stand corrected, you are right I am wrong. My fault
Basically unless you’re trying to build a case to fire that person, an email is unwarranted
Just put yourself in their seat - you just broadcast to everyone on the distro that they screwed up, even if you did it politely and gently Client politics and pressures can be ugly.
Aside from that it was a missed opportunity to build some trust with this client. I would have called or replied only to them. But I also wouldn’t have reprimanded anyone over it - probably offered coaching advice just like this.
I hate reply all’s that aren’t critical. Message them directly or talk to them, let them send the corrected file so they can save face
Unfortunately it’s all about optics and maintaining/growing the client relationship in our line of business, and singling out the client doesn’t help. Life goes on, keep your head up!
OP thanks for posting this. I agree with the comments to ask the client 1-1 for the correct document. It’s one of those situations that can go either way but one is the better choice because it saves the client from looking bad.
It’s one of those soft skills no one teaches until you do it wrong. So thanks for posting you probably taught many more people than you know!
Praise in public, correct in private. Always
Ahhh. I should read previous replies before typing my own. This is exactly right.
Am I right in thinking it’s ridiculous to get reprimanded for this? At the end of the day does it really matter?
Reply all is harsh. Your email (above) was blunt & direct. So, it’s a double whammy.
This is a clearly an accident on the client’s part. If it’s the third time they’ve made this mistake in a week, it’s possible there’s something in his/her personal life causing distraction at work. Maybe your manager even knows this, and just didn’t want to share.
If a manager gave you this feedback, it’s likely what they really want is for you to slow down and be more gentle / personal with the client.
How were you reprimanded? And what are you going to do about it.
Tactically... you are working your work stream and you are getting it done. Which is fine for a consultant level resource...
You did a bad job with client relationship management. That’s probably what you were being coached on
Were you actually reprimanded, or just coached?
Definitely wouldn’t have replied all in this situation. Even if you meant well, calling out a mistake (however small) should be done in person or via an email directly to the person. More of a common courtesy than anything else.
YTA