Was reprimanded for replying all to an email and telling client they sent the wrong data (was 3rd time this week it’s happened), and was told I should’ve went by their desk and said it in person

like
Posting as :
works at
You are currently posting as works at
Highlighted IconHIGHLIGHTED

No you're wrong. Client relationships are everything and the smallest thing can turn things in the wrong direction. You can never be too careful.

likefunny

A few ways to unpack this. First off what you said you wrote above is hardly anything to get all bend out of shape about.

But there is so much more to be understood in the context of the recipient, their past behavior, their boss's temperament, your relationship with the client, etc. Taking all that into account there is a chance you poked someone in the eye at the wrong time because you didn't "read the room".

Or your team over reacted to a nothing burger.

But I'll add a general rule of thumb others have touched on; praise in public but correct in private. Unless you're actually intending to use the situation as a lesson to others, and that is just bad leadership anyway, it's best to avoid public corrections. You could have still done it via email but just one to one and not reply all.

likehelpful

Agreed, any corrections I usually do a single reply so they can correct themself to the entire group. I also appreciate when people do the same for me.

like
Recent IconRecent

Yes. You don’t embarrass the client unless it’s strategic.

likefunnysmart

In this scenario, I would just ping/privately message the sender to ask for a right file. It sounds a bit nasty to reply to all calling out wrong file sent. After all that’s not a terrible mistake that needs to be recorded. Just my 2 cents.

likehelpful

Not going to lie, I would have picked up the phone and called the client, giving them a chance to resend before replying in writing.

like

Yeah probably should have done it in person. Remember, they are the boss. You are their worker bee.

like

Maybe I’m a bit weird here, but I’ve miss attached stuff plenty of times, shit happens and it doesn’t really matter in the grand scheme when all that’s being attached is some raw data pull

like

Like this post if you immediately cringed at “should’ve went”...

...in need of a quick reminder that grammar isn’t a dying art form among my peers.

like

I stand corrected, you are right I am wrong. My fault

Basically unless you’re trying to build a case to fire that person, an email is unwarranted

like

Just put yourself in their seat - you just broadcast to everyone on the distro that they screwed up, even if you did it politely and gently Client politics and pressures can be ugly.

Aside from that it was a missed opportunity to build some trust with this client. I would have called or replied only to them. But I also wouldn’t have reprimanded anyone over it - probably offered coaching advice just like this.

like

I hate reply all’s that aren’t critical. Message them directly or talk to them, let them send the corrected file so they can save face

like

Unfortunately it’s all about optics and maintaining/growing the client relationship in our line of business, and singling out the client doesn’t help. Life goes on, keep your head up!

like

OP thanks for posting this. I agree with the comments to ask the client 1-1 for the correct document. It’s one of those situations that can go either way but one is the better choice because it saves the client from looking bad.

It’s one of those soft skills no one teaches until you do it wrong. So thanks for posting you probably taught many more people than you know!

like

Praise in public, correct in private. Always

like

Ahhh. I should read previous replies before typing my own. This is exactly right.

Am I right in thinking it’s ridiculous to get reprimanded for this? At the end of the day does it really matter?

like

Reply all is harsh. Your email (above) was blunt & direct. So, it’s a double whammy.

This is a clearly an accident on the client’s part. If it’s the third time they’ve made this mistake in a week, it’s possible there’s something in his/her personal life causing distraction at work. Maybe your manager even knows this, and just didn’t want to share.

If a manager gave you this feedback, it’s likely what they really want is for you to slow down and be more gentle / personal with the client.

like

How were you reprimanded? And what are you going to do about it.

like

Tactically... you are working your work stream and you are getting it done. Which is fine for a consultant level resource...

You did a bad job with client relationship management. That’s probably what you were being coached on

like

Were you actually reprimanded, or just coached?

like

Definitely wouldn’t have replied all in this situation. Even if you meant well, calling out a mistake (however small) should be done in person or via an email directly to the person. More of a common courtesy than anything else.

like

YTA

Related Posts

Is it better to be a Business Data Analyst employee or to be contracted by a consulting company? I’m currently working on a long project (will be another year or so) in a big bank but via/employed by a consulting firm and trying to decide whether to just apply directly to the bank instead or even to another bank/company

like

Looking for a full-time Salesforce Technical Lead! This is a hands-on, remote developer role leading client projects. Reach out to me if you know anyone who might be interested!

like

Adventures of an all female team:

"You totally have sex hair.... I'd look like that every morning if I had a boyfriend like yours"

Client and coworker bonding over period flow colors.

likefunnyuplifting

I would recommend a consultation with a career coach. I know someone who lied about having the title ‘Project Manager’ 🤔 needless to@say they never got the job.

like

I have no interest working today. Work Wife is on vacation so I have nobody to flirt with to pass the time. Who's looking to text flirt today to help the time pass?

funnylikeuplifting

How does cognizant takes for project allocation?

like

If your client hired a life coach/consultant to help them through a family law matter, what would you want them to focus on and what’s hands off?

like

When you get stuck on a design or when you are starting a big project, what are your creative processes? Do you look at colors? inspiration? Pen and paper? Illustrate something? Want to work with my designer on a toolbox of steps to pick from to find what works best for their individual creative process? I know my creative process is look at inspiration, pen and paper, then start designing, but I don’t want to assume that’s theirs too.

like

Anyone know a great Accounting manager for a client in the SaaS space? Fully remote but ideally on the East coast

like

Ok if the work environment is toxic and the manager totally unsupportive ... And eventually you leave the job ... During interviews when the HR asks you why did you leave the job ? What should be the answer ? I have often seen / heard that you should never badmouth your boss or company no matter how bad the situation was at work ? Then what should be the answer to this question ?

like

I have a face to face interview tomorrow and was wondering what the thoughts were wearing a nice knitted sweater instead of a blazer for an interview. My blazers don’t quite fit anymore and it’s not in my budget to buy a new blazer. I have one in mind that’s a turtleneck and can be styled with dress pants nicely. Either that or a cardigan….

like

Would working with a data lake be valuable experience? Was offered that as my next project.

like

How is warner bros discovery client in globallogic considering work life balance.

like

What’s the best structure for a Creative Brief? I’m trying to train my account team + our main client into sticking to a one pager (right now it’s all over the place)

I recently went on disability leave and my boss Auto forwarded my emails to my coworker. I have plenty of emails that I need to access that have to do with my getting appointed with the carriers and policies that I have signed for groups.. How do I approach this ? I am upset that he didn’t even tell me. Didn’t clarify weather it’s a standard thing or not so as to ease my mind, etc. NOTHING! Jerk doesn’t care about my success

Made a brand video for a client would love some brutally honest feedback.

like

Hey. Is anyone here working in Deloitte india for Hsbc client? Gurgaon location.

like

Is December full of account teams going out for long boozy client lunches, congratulating themselves on the work that the creatives have bust their guts and spent countless overtime hours creating - or is this just my agency?

I don’t expect a thanks, it’s my job, but this is just a bit of a slap in the face.

like

Hi, Can anyone give information on the hierarchy for QAs?

I have been given the role of " Senior Lead Engineer - Testing / InP - Software Test Analyst"

Also, how about AAF project. Ambit Asset Finance

like

Hello fishes, I joined Nagarro on 24th of August. But still no project is assigned yet. Basically I am on bench. Now I am about to get an offer from ServiceNow. I really wanna join ServiceNow as it's a big product based organisation and the competition is really high compared to Nagarro. ServiceNow is giving me a joining date of 1st October. As I am still on bench, will I get released by Nagarro soon ? Because no project is allocated to me.

ServiceNow Nagarro

like

More Posts

Tell me about what your favorite editor does that makes him so great, or your worst edit experience and how they blew it?

Also: mix sessions

What are the best ways to increase my assets and decrease my liabilities? Specifically for the age range: 21–30, paying down my student debt, need to pick my next investment targets

like

My husband, who had a successful career but is not yet 40, wants to retire and look after our kids while actively investing our money. I enjoy consulting and will gladly keep working. We also have a good amount of savings, mostly fueled by our frugality during his peak earning years. I feel like I need to support my husband’s dreams while negotiating clear terms. Has anybody been down a similar path and have advice?

like

What’s the best structure for a Creative Brief? I’m trying to train my account team + our main client into sticking to a one pager (right now it’s all over the place)

If you’re hiring for sr analyst roles , what tradeoff would you be comfortable ? Business acumen and prior knowledge of industry/ function or core data analytics skills ? Need both at end of day but candidates are strong in only one of the two areas. Assume candidates are coachable and willing to learn.

like

I recently went on disability leave and my boss Auto forwarded my emails to my coworker. I have plenty of emails that I need to access that have to do with my getting appointed with the carriers and policies that I have signed for groups.. How do I approach this ? I am upset that he didn’t even tell me. Didn’t clarify weather it’s a standard thing or not so as to ease my mind, etc. NOTHING! Jerk doesn’t care about my success

Why is it that when someone doesn’t want me I’m devastated and hurt but when someone does want me I feel icky and distance myself?

like

Q for my desi folks: I came to US 7 years ago for masters from a Top 3 school and have been at McK since. My family in India still think of me as a failure who couldn’t clear IIT/IIM and took the easy way out. They try to downplay my achievements every chance they get. How do you cope with such negativity?

like

I have offer from amdocs of 14.5fixed & ericsson 13.5 fixed & 1 variable.
Which one to join?

like

Made a brand video for a client would love some brutally honest feedback.

like

Any recommendations for books for desi parents ? Politics , economics, world order , self help

Anybody have any luck using virtual box to load a VM on windows 10? Throwing an error saying:

“The hardware virtualization is enabled in the Acceleration section of the system page”

like

Hey. Is anyone here working in Deloitte india for Hsbc client? Gurgaon location.

like

I’m in real estate tax group and looking for good books about RE fund/investments/accounting during non busy season. Any recommendations? Thanks!

Hi All,

Any update on WFH continuity?

like

I am actively Looking for Job Change Germany, UAE having 2.5 + yrs of experience in Cyber security domain ,#cybersecurity, #networksecurity , #SIEM , Log analysis, incident response, threat hunting and vulnerability assessment.

Ready to relocate , Any leads could be helpful for me.

Hope to hear from you soon.

For further information please contact me.

Please like the post too that i can able to unlock message.

like

Any Java opening available.
With better work life balance

like

Going to London in spring for the first time. I’ve always put it off as I feel there’s not much to do. Any recs on things to do - and I dare say - good places to eat? 😂

funny

Additional Posts in Consulting

I can’t be the only straight C Math student that snuck into Tech Consulting and now have no idea what I’m doing. I think I’m going to run away to law school.

likefunny

I live in the Bay Area with my wife. We spend ~$1600 per month on food. Is that too much?

Our combined cash comp is ~$290K.

like

I'm so jaded 😬

Post Photo
likefunnyuplifting

Anyone got pwc mobileiron installed on their personal ipads? Is it even worth it?

like

Time vs money...which would you choose and why?

like

28/f - i feel like I am constantly buying clothes but sick of what I own and others look more out together. Any tips or tricks to buy the right pieces and not get sick of what I have ?

like

Do you ever wonder why you work so hard and what the point of it all is?

like

Have you ever had a recruiter call, and ask you all these questions like a half interview even. And then go ahead and make a post of all the things you said you work on, the requested salary and benefits and also specific details about location and type of profile i was looking for? The linkdin post was made like an hour after the call. Like it was freakishly matching.

I felt dirty and used. Has this happened to anyone? How do you react?

like

Has anyone ever went the Brand name Firm -> Boutique route? Any regrets or insights?

like

Stuck in advisory, craving for strategy... It can't go on forever like this :(

like

Managers -- do you prioritize project or sales work more? Senior Mgrs -- what did you prioritize?

like

I worked on a project with Leap by McKinsey and enjoyed it. It's basically planning and launching digital projects from 0 to 1(strategy to MVP).
What are the best consulting companies doing this type of work?

like

How do I find a lawyer for some disagreement with a previous employer? Haven't used an attorney before so basically don't know where to start. Thanks!

like

I can't stand my Dir. His low EQ & poor leadership led to decisions that made my projects suck & directly affected my career. I gave feedback and he fixed some. He keeps requesting me for projects...

like

Hours real talk. I've always been very "bill what I work" so that means light weeks I'm destroying my own utilization/billing initiatives instead. Meanwhile peers bill 40-45 regardless. Am I an idiot?

like

Booz Allen Singapore office is closing. Riyadh has downsized. Abu Dhabi laid off all cyber employees. Are Dubai and Lebanon next?
How does this fare for the firm’s commercial and Intl ambitions?

likefunny

I've been in the world of consulting for several years; amazed at how much more analysts and others feel the need to be constantly utilized. Seeing posts about how holidays impact the metric (cont'd)

like

Anyone sold their lease to Carvana? How was the process?

like

Any suggestions on best restaurants for a Rostov evening with wife on/near time square?

like

Book recommendations for new executives?

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Send download link to your phone

OR

Scan your QR code to download
Fishbowl app on your mobile

By continuing you agree to Terms of Use and Privacy Policy.

Messaging rates may apply

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal