We’ve all taken over projects/phases from other firms. In my experience, Accenture has had the best deliverables and documentation. Well reasoned, easy to follow. Bain has been the worst. Which are your best and worst?

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It's generally hit or miss with MBBs, B4s, Accenture etc. Over my career I've seen a mix of both exceptional and horrific work from all the large firms. It's the small niche firms that are generally pretty bad. Most only do superficial work in both breadth and depth. The deliverables skew style over substance. Before getting acquired, firms like Fahrenheit 212, Bionic, WhatIf, etc., were producing output that was downright embarrassing. Mid sized tech firms like Slalom, Huron, Protiviti, West Monroe are generally not producing anything impressive. I recently reviewed a deliverable from some tiny Brit firm called Elixirr and I could not believe someone paid seven figures for what they called a "strategy". Beauty is in the eye of the beholder, I would have fired my manager if I got a product like that but apparently client was very happy.

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Deloitte 2 - Was this deck for a US subsidiary of a global CPG? If so, I may have seen the same deck. :)

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Highly dependent on practice. Had some incredible work done by Accenture, other times we've had to help client remove them.

BCG and Bain done great strategy we've taken over in the next phase bc we're deeper on a topic.

Implementation I generally have confidence in Accenture, Deloitte, EY and PwC in certain spaces

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And what we have learned is that seemingly every firm has produced some great and some terrible stuff…where is our management of quality as an industry?

I do also wonder though- clients sometimes take something we might consider good, and then ask to frame it differently / completely change it…if we’re generous then maybe this is responsible for some of this

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McKinsey did a phenomenal job with the transition phase and documentation

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it all depends on the reason for the transition. If the project was in shambles, whatever you get is going to be a mess. If it was a planned implementation transition, you’re likely to get decent stuff.

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Most of my career has been in the tech space and I've been on both the client side and consulting side.

Tech related deliverables from 30k ft view tech strat down to implementations have been consistently terrible for MBB. ACN and D deliverables for the same seem to either be excellent, ho-hum, or terrible with no in-between. PwC and EY (I've never worked with any KPMG deliverables) deliverables have more up and down than ACN and D, but still tend to be above average overall.

The worst was a no-name boutique that my predecessor hired for a modernization strategy at my industry firm. Shockingly out of touch and laughably off base about just about everything, and by all accounts my predecessor was quite pleased with that ~$1M flaming bag of dog doo.

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Deloitte has the best deliverables coz I am the one making them usually 😂

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