What are your best client services and account management advice you’d give to junior account staff?

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- whether you’re asked to or not, take excellent notes in every meeting and whenever your manager is explaining to you how to do something
- if you don’t have anything to do, ask your team if you can help them with anything
- triple check anything with numbers on it
- read the room and know your place, but also speak up if you have a good idea in a meeting! Especially if you’re in the target audience of the subject matter!
- don’t be on your phone in meetings or at a client meal (once we’re back in the office)
- learn which deadlines are flexible and which ones are firm so you can partner well with pm/creative/production
- don’t take everything the client says as gospel. They hired your agency for their expertise, if they’re pushing you to do something that isn’t going to be good for the work or their business, push back. (Opportunities for practicing this will come more as you advance in the department)
- know that you won’t always be the lowest member of the team, and you’ll get more and more “fun” opportunities the more you advance in your career (shoots, strategy work, client dinners, vendor events, etc). You just have to put in the time and master the basics first.

likesmart

Do the right things right.

That means: get the basics of your job done well, first priority. Listen, take notes, send recaps, schedule the meetings at the correct time with the correct people, know the deliverables, ask the right people, etc, etc.

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Don’t tell me there is a fire. Tell me how you’ll put the fire out. We don’t sell widgets. We sell a Point of View. So have one.

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Slides aren't the presentation, you are. Take the time to know your stuff and your people and the rest follows.

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Listen.

likefunny

Anticipate need. Think about next steps as you learn process, and try to be a step ahead

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Seek first to understand, then to be understood. Empathy conquers all.

likeupliftingsmart

Talk to senior account people as much as you can. Ask to sit in meetings just to listen/learn or ask to take notes. I’ve learned so much by watching senior account people in action. It helps to figure out your own style and how to handle multiple situations. It also shows initiative and gets you exposure for future opportunities to progress internally.

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If you can say yes, say yes. If you have to say no, *definitely* say no.

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Yes, you do deserve time and attention from your manager/senior team members. Yes, you should expect to be trained in agency/role/industry-specific areas/processes/skills/etc. and, no, you are not in the wrong and you are certainly not a weak team member for raising your hand and requesting to be taught or re-taught something critical to your success (especially if being told that expectations are not being met). If you ask and aren’t met with support, you’ll know right then and there the kind of people you are surrounded by and the dominant professional atmosphere you’re in. No, being a junior AM (or junior-anything-else) does not mean you should expect or tolerate receiving ALL of the grunge work ALL of the time. There’s a difference between putting in your dues and putting up with disrespect and lack of consideration. Check yourself, question yourself, but don’t doubt yourself. Yes, he/she really is just an asshole- do what you feel is best for yourself and your long term success. Seek out peers at the same career stage as you and lean on each other. Swap insights/share experiences/vent/seek advice/ask for help. Keep your eyes open for the good ones- in every department! These are the people who are going to build you up, support you, have your back, speak up for you, stay the late nights with you (even when they don’t have to). Give it all that you can, to the best of your ability, and you’ll always feel assured of yourself and in your decision-making. You got this!

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following for advice

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Build relationships with your team across depts and at the client.

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