What are operational audits ?

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How does this process work and what can be better.

You basically audit everything ...except the financial statement (maybe) . So for Verizon, you audit how they account for sales, how they install cables, how they comply with GDPR. Pretty much a compliance audit. Plz correct me if I’m wrong

This is correct. However I think there is a distinction between operational and compliance audits. Compliance usually refers to auditing against a law/regulation. Operational is auditing against company policy/procedure, industry best practice, and identifying risks and control gaps.

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