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One of the most important things to improve is empathy, the real estate agent must know how to connect with his clients.
You must have the ability to talk to the client so that they understand that their home may not be worth as much as they think it is. Also, the buyer may have expectations that are too high for their budget.
A very important aspect that must be improved is customer service, calls and e-mails must be answered quickly. In case of any doubt, it is essential to offer a quick and clear answer.
One way is to continue learning about the industry and keep up with the latest trends. You can also improve your skills by taking continuing education courses. Networking with other professionals in the industry can also help you learn from their experiences and grow your business.
I would say learning to respect and appreciate your customers is one! There are so many realtors who think that buyers are desperate and they start using weird strategies that end up making the client uncomfortable. If you want to be better at being a realtor, the client always comes first.