{ "media_type": "text", "post_content": "What do you do when the client starts to think you're also their personal assistant? Is this common behavior?", "post_id": "588ab9ce959d9400164b1b97", "reply_count": 13, "vote_count": 1, "bowl_id": "552d1d24dc1c586b09d2d051", "bowl_name": "Consulting" }

What do you do when the client starts to think you're also their personal assistant? Is this common behavior?

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Yes, if you're PMO.

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I believe this is what us in the biz call public sector.

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Just a guess but I would say in commercial rates are generally higher so clients expect more from you.

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Howd you know m1? Why is it that public sector clients do this and it doesn't happen in commercial? Thoughts?

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Yeah public sector is notorious for this. Had friends from an old gov client who were organizing meetings for the client and serving coffee at conferences. It's shameful .

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Never done that in commercial. I rarely even send out new info invites, normally the client PM handles that. I show up and do my job.

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We had a saying on my retail client team that if they wanted janitorial services, our director would write them a sow for it. That man would do anything to sell work.

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Heard of people vacuuming floors for the client.

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Wait - do we NOT organize meetings and do menial work in commercial projects?

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You're hired help.

*meeting invites

Tell them it's a scope change and requires a change order with their bosses bosses signature

In my experience public sector is very conscious about the line between PM support and "personal services". But meeting admin definitely is PM support.

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