What happens when our client’s internal tech dev team wants to take our solution, tweak it, and build it themselves? When is this okay and when is it not okay?

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What solution? What did they pay for ?

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Almost positive it’s not proprietary as we did not trademark or patent the solution. We bring in a couple of devs ourselves and no vendors get involved.

Cost of doing business. Assuming they don’t have expertise, they may come back later asking for help to clean up their mess, at which point your fees will magically be double.

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Depends if the solution contains your firm’s intellectual property, and how IP rights are handled in your contract. You could pull in legal if you really think the client may be trying to take your IP.

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If they paid for the design or scoping, it is likely theirs. Your SOW and MSA will be clear. If you did work without a SOW, then they likely have every right to it.

You will always face customers who are making build versus buy decisions. That is your MAIN competition, not the next firm, they are the 2nd fight.

There is definitely a bias towards build because it creates job security and builds empires. And there's definitely not a realistic appreciation of what it actually costs to build and maintain something. Many (not all) internal buyers haven't really worked in product outside and lack a realistic appreciation for what it takes.

Another big factor is freedom. Buyers don't want to be dependent on an external firm that achieves too much supplier power, reducing their negotiating leverage, future optionality.

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