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null

What service do your companies use for opening up service desk tickets? Jira , servicenow, etc? My team uses jira and we have had mostly positive feedback since moving to them last year plus.

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We use Jira too, but if you think that’s an improvement, what have you been using before?

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Jira, they just can't get down their UI

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Using jira it is working fine. Just trying to make some tweaks to our sla metrics. Need to make changes where “stale” tickets in my techs queues get worked on/responded to keep my team proactive with tickets like that. Also. Possibly resetting ticket status after a certain amount of time to tickets that might be older refreshed in their mind and to update those tickets if need be. So the customer continues to be updated with the latest info

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