What tips and strategies have you found helps develop the best relationships with GDS team members and get the best out of them

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Treat them like humans and respect them.

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Have video calls with them. Copy or bcc them on emails to the client so they know what is going on in the engagement. Ensure you/your team understand the review notes being sent their way rather than hoping they can just figure it out.

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Use the Snag It app to show them tasks, ask about their lives, have a REAL relationship with them. This will go above and beyond.

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I had a training at the q center one year that was targeting this exact question. There are many cultural differences that if you are at least aware of them can make everyone’s life easier. Also you have to remember that unless your account is a big named client, your GDS team will be working on a lot of other accounts all at the same time and so there is only so much that you can do on your side to mitigate this issue

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