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What was the most boss way you’ve seen a SM/partner stand up to a client when the client was being overly harsh?

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Yelled at CTO at a big bank for their team’s incompetence and threatened to pull out if they don’t get their act together

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That’s what I want to see if my partner. Honestly if a partner trusts their intellectual superiority and can make a client realize that and the client grudgingly accepts that we are right, that is an OG moment. That is when it feels like that amazing consultant

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The most boss way to handle difficult clients is calmly and directly. No screaming, just here are the facts and my expectations.

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