{ "media_type": "text", "post_content": "What's your take on VISA Infinite concierge?", "post_id": "5b84acb7d838c30018da90c4", "reply_count": 7, "vote_count": 1, "bowl_id": "58f82522753e990016609224", "bowl_name": "All things points" }

What's your take on VISA Infinite concierge?

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Unreliable, messed up my reservations 2/2 times in my trip to Japan. Though I could just be unlucky


I’ve used them/the Amex concierge for more mundane tasks that can be clearly defined (“call all of the stores near me that carry this brand of jacket and let me know which places have it in stock in my size”)


Wow A1 - they either hated you or took it as a challenge and became employees of the month after achieving that task. I heard the amex concierge is way better than infinite. But I can't justify the cost. Bcg1 - local language is a big deal. If infinite can do searches in local language, it's good for me. Thanks


It’s fine but not really worth using for most tasks. Don’t get the card because of the concierge

A1 - how was the quality of that particular task?

I mean it was great - they emailed me a list of the stores that had the jacket in stock along with addresses and contact information and who they spoke to. I think that was Amex but I think visa’s version is supposed to be the same. It’s just tough coming up with good tasks for them. They need to be pretty transactional in nature in order for it to be worthwhile - don’t bother asking them for restaurant reservations since it’ll be faster in 99% if cases to do it yourself with opentable/yelp. For travel plans I prefer to do those myself. Realistically I only end up using them a couple times a year. IMO the Amex Platinum is the best and it’s especially helpful to be able to submit requests via email since you can make sure they have all the info they need

I’ve found them to be helpful for making reservations/other arrangements when traveling internationally, mainly because they have someone on staff who speaks the local language and they’ll deal with making the calls during local business hours so that I don’t have to. The more specific your instructions are the better.

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