{ "media_type": "text", "post_content": "When calling American to ask for points what are you telling them ? My flight was delayed due to a lightbulb change which means I missed my connector and my client dinner \n\nNever had to claim points", "post_id": "5c9c1c701d317b001b363dde", "reply_count": 8, "vote_count": 1, "bowl_id": "58f82522753e990016609224", "bowl_name": "All things points" }

When calling American to ask for points what are you telling them ? My flight was delayed due to a lightbulb change which means I missed my connector and my client dinner Never had to claim points

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Write, don’t call. The person on the phone can’t really do much.

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What email do I write to ?

Who do you write to?

I do this nearly weekly. It’s sad at this point. Contact -> AAdvantage Customer Service -> Email AAdvantage customer service. Fill in the subject and suck up to the CSRs and present your case. Don’t forget to make sure your PNR and AAdvantage number are in the claim. Good luck!

They said since the delay was under two hours nothing they will do

Nice! AA is so hit or miss, but glad they came through

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