When does your account team include you on client communications? When do they not?

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Lol. Keep me off client emails. I’ll eventually reply inappropriately because I don’t realize the client is on it.

likeupliftingfunny

Happens almost every time without fail. There's no sinking feeling quite like it.

funny

Pretty much all of them

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^when the client puts you on actuals^

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Hi All,
I am currently working with AMEX as a Lead Operation Analyst. I have been a customer experience evangelist & consultant with 7+ years in B2B/B2C space with global companies in cross-functional roles including customer relations, client partnering, & program management.
MBA from Indian Institue of Foreign Trade.
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I recently took up a Customer Success Manger role at a engineering software company. Previously I was a Project Manager at the same company but wanted to move out of my engineering services role. I primarily took this role hoping to get exposure to providing SaaS services as company is transitioning at software cloud. My long term goal is to move into tech as my current customers are mostly in O&G. Is customer success a good entry point go get into one for the big tech companies?

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When the business client asks me to promise that opposing counsel won’t have redlines to this contract

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