When talking with a prospect who asks the exact same question over 3 times in the course of conversation, without being a jerk best way to ask them to start actively listening?

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Agree with first responder. Are you using jargon? Answering in a way that shows you are knowledgeable, however, it’s not plain English enough? If you’ve been plain and clear in your answer the first two times, perhaps you ask for clarification what they need to know? You may have missed the real concern. Also, make sure your answer isn’t dismissive.

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That speaks more to you not answering their question in a way they understand

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Look at how you answered it the first two times...

Agree. They did not understand you

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