When you have a complaint with an airline and you want to get points, do you call or email them?

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"I hope there is some way to make up for this disappointing experience." 🙃

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I use Twitter DM. No, I'm not trolling.

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Email - BEFORE a social media scorching!

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^ haha never! They offer a choice of miles or $, I usually go with the $. Only written to them twice before this when they delayed my luggage, lost my mind last week when the damn wifi didn't work for 3 hours ie. Full flight. Had crucial work to do and couldn't send anything out.

Think of it as the wolf crying foul. You will be flying the same airline week in and out, don't act too greedy or needy but at the same time let them know when they've fucked up enough for you to actually write to them 😉

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Email. The people who answer calls have a small cap on what they can give

Even on the elite member line, i.e. Delta's diamond medallion member line?

It's the case on the Executive Platnium line for American

Also, do you directly ask for points or just state your complaint and how it is unacceptable

Thanks D2, what's the normal response time?

United usually gets back within 2-3 business days, a week tops. Depending on the fuck up, they can offer anything from 2,500 miles to 10k miles (or more) or $125 to $150 travel certs

D2 Do you ever negotiate their offer?

What's United's email? Haha

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