Which tone do you find most important when serving a customer?

Salesforce friends ,
Looking for suggestions. I am an experienced professional with 15 years of experience and have managed professional practices that generate 10 to 15 million dollars for services. I have managed practices related to cloud , management consulting, application performance management and Salesforce also . Now I want to focus only on Salesforce related firms . What firms should I be targeting? Target comp 200k, based in Ohio :).

How many leaves are there for Diwali, please share dates!
Thank you

Honest thoughts on best qualifications to go after to break into PE from consulting - should I go after ACA/CFA/CAIA? I feel I’ve only got the patience to do one of these 😂

Need a working flatmate
Spacious 2bhk in Springfield society, Kharadi.
(Opposite to Reliance mart, less than 2km from WTC)
Brokerage 25k
Monthly rent 25.5k
Security deposit 50k
All above expenses to be divided by 2.

Hello all, just wanted to give back to the community since y’all helped me get my offer. Please believe me when I say that PEI is extremely important. I made multiple quant mistakes. I think what saved me was my PEI. Pick the stories that resonate with you the most because how genuine and passionate you are about your stories will show during the interview. That’s my take (I’ve also conducted interviews for my company and am just speaking from my POV). Feel free to reach out with any questions!

360i NY for account management? (Asking for a friend)

If you’re taking the online GMAT, do you see your scores immediately and have a chance to cancel after viewing?

Biggest pet peeve is merged cells. Can we have a count of who merges and who doesn’t ?

I know I’m supposed to “always take the call”... but calls with recruiters are excruciating to me. please talk sense into me

Our school dropped AOA - interesting to see these traditional grading systems fall off the train

I got offer from Sun life Gurgaon. YOE is 7 Years (band 5.2). I am looking for Work life balance and chill work. I wanted to focus on my family that require minimum amount of work pressure. Do you guys think it is good to join sun life vs other service base company like tcs, CGI, infy, along with EY or pwc

Also, what are different bands in sun life?

Any answer would be highly apricated. TIA

Anyone free to hangout?

Post Mba hire. Say I exit in 1-2 yrs, what level do you think I’d get in industry? Director? Manager? Have 5 yrs industry exp as a marketing manager. Just shy of jr director before I left for school.

Reaching out to C Section and 2nd degree tear mamas out there! Anyone had issues getting on the Peloton post recovery? I feel like the seat is still too hard and unconformable even after 7m of delivery. Thoughts?

Happy Thanksgiving to all of you!

Chicago folks — driving distance recommendations close by nature to work from? Ideally rent a spot and get some fresh air. Trying to leave the city for a short break and want to explore — thanks!

My 9mo cavapoo has only been eating about half of her meals for the past 2 days. She’s still drinking water normally, going to the potty normally, and activity levels are normal.

Is she just not hungry, or something else? The temperature skyrocketed by 45 degrees the last 2-3 days, if thats a factor.

How do you know that you love someone? We say it to each other but does he or I really mean it?

People who have left customer support jobs, what would it take for you to get back into the industry?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

Full-timers, do you get actual breaks or do you eat at your desk?

It feels like customers treat me with a higher degree of disrespect because I have an accent, and that makes it hard for them to believe I understand what I'm saying

Are we boycotting companies that send us straight to help page when we have a problem ? We need Quality! Let's turn to better support channels.

Do you prefer bots that oftentimes just provide a list of possible issues that you may have or an actual person where you can directly say what the issue is as your customer support? Let’s discuss!

Hi fishes, do you get paid by the hour or receive a salary?

Ladies working in male-dominated industries, how often are you asked by customers if there is “someone else” they can talk to?

More people are jumping to social media as an effective customer service tool. Why? 1) Email support takes forever. 2) No one wants to read the help page anymore. 3) It's a hit or miss getting in contact with great sales rep

I hate when customers say “I understand it’s not your fault” and then continue to be rude anyway.

Did you have a great customer today? Tell us about them! Positive stories are always nice.

What's your worse experience working in customer support?

Here's mine: I was working in the call center and I was explaining to a customer that he had used up all his credit and that's why he couldn't surf the Internet on his phone. He started to insult me for 8 minutes and, due to company policies, I could not hang up until he had finished.

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

How do you prevent the negativity of your job from impacting your personal life?

In this era, 57% of customers pefer live chat that are less likely to seem scripted. I gues humans do value having connections even if it's with their support rep.

-_- I had a customer today who tried to get a refund 2 months after her subscription had ended.

I've heard so many people complaining because "every client support person suck".
What they don't see:
- We've been working non-stop for the past 6 hours or more.
- We're usually ridiculously underpaid.
- You're blaming us for something we have no control over.

Sorry. I just needed to let it out.

Just here rethinking my whole life. I spent the past 15mins on the phone with a customer walking them through how to work a BLENDER!

Grabbing a coffee everyday with your customer support friend makes you say verbiage like “just one moment”

We’re losing employees, understandably so, because of how customers behave. That means longer wait times for support which makes customers even angrier. What happens when there is no one left to do the job?