Who has a great SFDC report/dashboard to get a snapshot of what days and times that a support team sees the most cases? Thanks in advance for any suggestions!

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Posting as :
works at
You are currently posting as works at

In order to do snapshotting you’ll need TCRM or Tab. TCRM is probably easier with event monitoring

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Hmmmmm

What do you mean by ‘sees’? Do you mean ‘works on’? System can’t magically find out if someone just opens a record and keep staring at it

It is important to define how it will be measured. Then, pick the right SFDC.

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Following

Define “sees”. Are we talking cases being created? Cases being actioned? (last acitivity/ last modified date).

Depending on how you’re defining “sees”, you could use report snapshots which is native to Salesforce.

Oh well that’s way easier to just make a report on

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OP: simple report on all cases grouped by created date

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