Would appreciate some help with how to handle ambiguity with requesting information from clients. Example: we are upgrading an add on of a client’s ERP. We asked for support contacts for all applications and add ons. that we need to talk to. While working the project, we were told by the client that we had not engaged xxxxx support team. When we told them they hadn’t told us that this particular team existed, their response is “this isn’t an application or add on, it’s a utility.”

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Make it easy. Draw a circle in a white board, write ERP (or the system name), draw 5 arrows, put interfaces you are aware of on 4, and "??? Anything touching ERP". Remove the doubt

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Love this!! Thanks

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Hi! I think the best thing you can do for all of your projects is to over communicate with your client. Depending on your role, you guys should have had a kick off to discuss the scope, expectations, timeline, deliverables etc.
If no kick off, you can still touch base with the client before you even hit the ground to discuss the above.
Since you’re now in the middle of the project you should set up a meeting with your client to talk it over. This is now a little tricky as it seems like you guys have a misunderstanding. Just be friendly, provide the reasons why you need what you need. Don’t tell them they’re wrong. Just apologize for any misunderstanding. Depending on how they react and your role there’s a chance you might have to escalate.
As you work on your deliverables this sounds like a client you should be having frequent touch points at least one or more a week. Show them what you’re working on and make sure they agree.
The worse thing is for you to wait until the end and deliver something they are not expecting or unhappy with. That leads to eating ours. That’ll be very bad.

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