Would like to know more about Engagement Manager role at Salesforce. What type of clients do they work with? Are the industry aligned? Do they do people management? Anything else that one should know about who is considering this role?

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EM is like our Big4 generalist track manager/sr. manager, can manage any type of engagement though generally multi-cloud, or large single cloud. They lead scoping and put together the SOW, participate in orals w/the "partner" (account partner, a services sales role), manage staffing, manage the client relationship, manage the PM's on multiple parallel workstreams. They can be involved in other ways depending on individual skills but those are the basics.

From what I've seen there is not much of a career track as with most other consulting roles at Salesforce, which in general seem to top out at sr. director or perhaps VP; VP+ is generally hired from the outside - proven leaders to grow a small group into something bigger - or comes from some other group internally when a rising star needs an established P&L to own. I'd say if you're a career-focused consultant, the best place to be is tech/program architect, which is growing rapidly with many developing leadership opportunities, and a straightforward path to other roles (particularly solution engineer or product) if you are so inclined.

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Can you move to products after a couple of years as Director or Sr Director? What may be the exit opportunities be?

Does career advancement look different if you move to product after getting senior director/VP?

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I will tel hou what I know. They don’t do people management

I will say they have an awesome amount of autonomy and flexible hours, if you are in EBU. That is a huge perk but career advancement in the EBU space is challenging

Enterprise business unit

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