Would you hire a customer success manger from marketing background?

I’m trying to make that transition myself. I feel like a lot of the relationship-building, communication, and customer-facing skills carry over pretty well. My only concern is that I’ve never worked for a SaaS company before.

Do you think that’s a major hurdle, or are companies generally open to people coming from adjacent backgrounds?

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As someone trying to make a similar transition: SaaS is the real issue here. They have a big enough candidate pool to hire someone with that specific background.

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