Hi Fishes,

Is anyone else facing issues with the First Advantage background verification portal? For me, the website is stuck on the residence screen, and I’m unable to proceed further.

I’ve already tried reaching out to their support team, but haven’t received any response or resolution so far.

Has anyone experienced a similar issue?
Also, how much time do they usually take to resolve such problems?

Thanks in advance!

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Posting as :
works at
You are currently posting as works at

How long does this first advantages company take time for verification?

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I thik 15 days approx

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Hi everyone,

I’m currently facing the same issue with the First Advantage background verification portal. The process is getting stuck on the Residential Information page , specifically on the date section and the “Next” button isn’t working. I’m able to go back to previous pages, but I can’t move forward.

Could you please let me know how long it usually takes for this issue to be resolved and how you were able to get it fixed? Any guidance would be really helpful.

Thank you in advance!

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Hope you're accessing from laptop and not phone. Try to remove cache and login again. It should work.

Hi,
i gave my bgv data to fadv 2 weeks back, and its showing "Research required - Delay possible" and the estimated end date is 22 june, im little concerned about this "research required status, could u share any information on this please.

Did you get the resolution??I am also in similar situations

I had the same issue in Employment History screen. Basically my employer expected me to enter past 6 years history, whereas I only had 4.2 years. So, the page had a message telling "We still need 2 years and 10 months details", which I did not pay attention to. When I finally realized it, I entered "In-School" for remaining years and it went through. So, check thoroughly for any message on screen.

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