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You need to read your lease for terms of repairs and maintenance for the Landlord's responsibility. Any communication needs to be documented with an email and if you had a follow up send an email recapping the conversation. Even if they don't respond you have multiple attempts to record communication directed to them. I would also report anything to the city on the MyJax website, especially in cases affecting safety or public health. Landlords have to realize they need to put in the work to keep tenants and atay out of legal trouble, it's not just a cash cow that they sit on and do nothing.