Advice please: has anyone ever disagreed with leaderships direction so much that they reached out to the CEO? Thoughts? My next chain of command is CFO (the issue). We’ve spent 1yr cleaning up AR and processes ( with huge success) and he’s dismantling it. I don’t think the CEO realizes it.

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You have to go through the chain of command. Rarely will leadership listen without consulting your direct manager first.

So let’s say an individual contributor contacted me, I’d still need to get the full story from the managers and directors.

Going over somebody isn’t professional so don’t do it. Remember, the CEO trusts their CFO more than they trust you.

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I’ve seen things like this happen but the issue is they’ll funnel it right back down through the chain of command. And it is rare (not impossible but rare) for those decisions to happen without executive level awareness. So if you go that route, be mindful of how you do it.

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If you do, just be super careful not to offend. I spoke up about process at my last job and was let go like immediately. Def made me realize caring less was safer 😔

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At Mainsail I was denied insurance by HR even though I qualified so I wrote an email to her copying the GM and HR wrote me up and the GM supported her. I took it to corporate and they realized it was a retaliation but nothing happened to them. Then another manager James Green came in with nothing but lies. The only truth that I know is his wife likes dark chocolate. After all the lies they told they fired me. Nothing happened to them. You have a lying minister in HR Marlo Demon and his weak little bitch GM Alice Amato. And the Ginger boy James Green who tried to connect through his wife’s preference for dark chocolate while the glasses were falling in the Google building. They couldn’t get their shit straight but made shit up to fire me. They all stick together and if you tell you will be a target. #fumainsail

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Honestly- not worth the trouble. You did a ton of hard work and are seeing results but if the CFO wants to make decisions that undo that work, that is on them. It’s frustrating and it sucks but that is a decision the CFO owns. The CFO may be getting pressure to make these changes for all sorts of reasons that you are unaware of.

If anything, I’d be giving low-key heads up to people who might be laid off. I’m more concerned about the staff than I ever am about the C suite or the company. 🤷🏻‍♀️ They will be fine.

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Did you try going to your direct manager first? I always go to them first and if it doesn’t go well then you should be able to go to someone higher up. I would be careful though…they usually will stand up for eachother no matter what.

If I’m reading this right It’s: You -> director -> cfo -> ceo ?

Food for thought - not necessarily for answering here:
- What would be the goal of the discussion or email?
- Do you know why the CFO is dismantling? Is there a phase 2 going on?
- Have you tried getting clarity on the driver behind this change from your boss or the CFO?

From your standpoint, you are seeing a year worth of work times the number of people working on it - just crumble to dust. Totally legit reaction.

CFO has no experience in RCM and I don’t believe his goal is to dismantle I believe that is just an effect. I have discussed, at length, multiple times. His only goal and priority that he is bringing to me is budget. Reducing staff. Collection rate has increased 9% in last year (under last CFO), denial rate decreased 8%, and we are addressing all denials (approx 700 per week w/I 30 days). I can see where in the future we might be able to reduce staff, but not at this time. They are also considering purchasing another company

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