Clients from hell have made my anxiety spike so much that sunday scaries have turned into nightly scaries. This isn’t my first rodeo with difficult clients but for some reason, these in particular have been are harder to weather. My CD and account team are all aware and have been great at defending the work/us as a whole and trying to please these people but they keep adding new feedback/critiques every single round and have made it our problem. Any advice?

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No real advice as each agency/client/process varies sooo much. Just bringing my empathy and a hug.

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Im not sure… its always like that for the accounts im on too :( wishing you some comfort and strength as you continue to

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The advice needs to be heeded at the front end, when the work starts: clearly defined scope and timelines agreed upon. Add on work from bringing in late contributors or unplanned expansion of stakeholders is extra effort, so extra charges. It’s really just professionalism and honoring agreements despite being in a position to take advantage and cause hardship.

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