Customer service teaches you that some people will argue about a policy even after you show them the policy, and point to the exact line.

You break it down in simple terms. You even try the “let me see what I can do for you” approach. And somehow the conversation still circles back to “yeah but that doesn’t make sense” or “can’t you just make an exception?”

That’s the moment you realize the issue isn’t the policy they just don’t like the answer!!

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I think a lot of people feel very powerless in their lives. Frustrated by systems that feel very oppressive and don't care about them. They try to argue where they can, which is usually with us at the bottom who also can't do anything and are beholden to the systems!

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Absolutely, it’s rough when everyone’s stuck in a system that doesn’t care. All we can do is survive it and support each other!

Don't ever take it personally. When a person calls you it's usually an underlying issue that's bugging them and they're just taking it out on you because they can. So just try to remember to put yourselves in their shoes and if you can't, there's always the whole button. May I place you on a two minute hold thank you so much.

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Yep, gotta remember it’s never personal, sometimes you just gotta smile, hold, and breathe!

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