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I'm the type of manager that recognizes off the clock is off the clock. If it's an emergency (and I ask specific questions to determine whether or not it actually is an emergency) I'll do it myself. If no one is dying, there's no property damage, or blood involved, it isn't an emergency and it waits until the next workday. I know people's expectation is that work life is on demand, but it's unreasonable for me or for my team.
I try to make lists for my employees of what I expect from them before they leave so I don't have to be this boss.
I think there are seasons where hours fluctuate due to a project… but the key word is “seasons” not all the time. If I have a big launch or before an event it’s key to share expectations of “we’ve got a lot of work to do to get this project done” and then also show appreciation with a day off afterwards if employees work overtime.
It depends on the industry, how employees are classified/paid, etc.
I'm in consulting, where our salaries absolutely reflect that we will be working more than 40 hours and sometimes after hours. My husband is hourly in a job that is very much "work stays at work". My boss contacting me in the evening is pretty common; it would be unheard of for him. You probably know which end of the spectrum you're on and just need to set expectations with employees accordingly
I learned this as a summer intern when someone asked me to do a task at 5:30. I said ok - and started packing up to do it tomorrow. oh no no no, not this time. . . I'm always mindful when asking anything of anyone after 4 to include the by when and why.