Nobody likes feeling sold to, but everyone appreciates a genuine recommendation. In retail and hospitality, the best upsells don’t feel like upsells at all; they feel like good service. How do you train yourself or your team to add value without coming across as pushy?

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"How do you train yourself or your team to add value without coming across as pushy?" Focus extensively on the first part of that: adding value. That's what customers need to be sold on, not the product features.

Exactly. When the focus is on solving the customer’s need rather than pushing a product, it naturally feels more like good service than a sales pitch. If the recommendation genuinely makes their experience better, it rarely comes across as pushy. It’s really about listening first and then suggesting something that actually fits.

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I just always try to be genuine and honest. I have gotten good at upselling because I am genuine with people and they can sense that. I really just try to help them from a good place.

That’s a great approach. People can usually tell when someone is being genuine versus just trying to make a sale. When the focus is on actually helping them find something that works for them, the upsell happens naturally and doesn’t feel forced.

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