One of my colleagues snapped in a meeting today and it was not like them at all. Later they said, “I am just stressed about money.” It made me realise how much of what we call “performance” is actually life pressure spilling over. Do you ever feel like you are managing what is behind the behaviour, not just the behaviour itself?

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That's understandable. A lot of people have a lot of anxiety about their finances, and there's honestly not much reassurance coming along. We all maintain a facade of businesslike performance, but sometimes it does, as you say, spill over. You can never really know what kind of stress and problems someone else is dealing with.

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I agree. People carry a lot quietly and it only shows when it spills over. I think as HR we have to read between the lines, otherwise we risk judging someone based on a moment, not their reality.

Definitely. It's akin to the healthcare maxim of treating the illness, not the symptom. There's almost always something going on beneath the surface.

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I like that comparison. I genuinely think focusing only on behaviour is lazy HR. If I do not understand what is underneath, I am just fixing symptoms and the issue comes back again.

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