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I agree with you, it's a powerful move for us in the industry. The way I would describe empathy is when you put yourself into someone's shoes and see with their eyes where they are. As a mother, I lead with empathy by allowing my team to work flexible hours and with no micromanagement. I trust my team and I empower them to do what they feel like, as long as they are meeting goals and deadlines. I have never had any problems with that
I think of empathy sometimes as just being able to rely on human experience more than training or education. I mean, education can certainly teach us a lot, but unless you've had real experience in the workplace, you may miss a lot of signals. Having real experience teaches you that there is almost always more than one point of view to consider. And there will be times when all the training in the world couldn't have prepared you to deal with some scenarios.
Not everyone has the ability to empathise. It's honestly a skill. It's definitely a brilliant thing to bring to the work place. We all want someone that understands us. As someone that sensitive to others emotions it can be exhausting, so make sure you're also putting up boundaries.
For me, empathy at work means listening without rushing to fix or judge. I once had an employee open up about burnout, and just making space for that conversation changed how supported they felt. Empathy builds loyalty—quietly but powerfully.
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Personally I always take a step back and think how I would feel in their shoes to show some empathy. Obviously everyone is different, but it is a nice feeling when someone is empathetic and does try their hardest to understand you in different situations.