Hi everyone! I’m hoping to get some insight from those who’ve made a similar move. I spent nearly a decade in a customer-facing role at a large HCM SaaS company and I’m now looking to make the shift into Customer Success Management. I’m currently between roles, so the timing feels right to be intentional about how I position this transition.

If you’ve pivoted from support into CSM — I’d love to hear what worked for you. Any lessons learned are welcome!

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