Companies
Bowls
Topics
Posts
Blog
Posting as :
a Customer Service Representative
▸ Jobs in Retail & Hospitality
You are currently posting as works at Customer Service RepresentativeBadge Image

Conversation Starter

Honestly, whenever a customer starts with “I know it’s not your fault, BUT…” you already know a whole speech is coming 😅

Still a tiny part of you feels a bit relieved, because at least they’re not directly blaming you. The frustration’s definitely on the way, the story’s about to be long, and you’re mentally preparing to nod and stay polite but hey, small mercy.

Customer service really teaches you to appreciate the little things.

You know that feeling too?

like
Posting as :
works at
You are currently posting as works at
Posting as :
a Manager 1
You are currently posting as Manager 1

So, so very well. The "but" is so hilarious and predictable. "I'm not blaming you personally, but I'm mad, someone needs to hear it, and that someone is YOU." Gotta love it 😂

like
Posting as :
Pen icon, author badge Authora Customer Service Representative
You are currently posting as works at Customer Service Representative Badge Image

Conversation Starter

Haha exactly. The “but” is when you know the real conversation is about to start.

Posting as :
an Assistant Manager 1
You are currently posting as Assistant Manager 1

I know exactly what you mean. Honestly, I don't mind when people vent to me about things. Sometimes the same things they are frustrated about are the things we have tried to bring up with upper management.

like
Posting as :
Pen icon, author badge Authora Customer Service Representative
You are currently posting as works at Customer Service Representative Badge Image

Conversation Starter

That’s a good way to look at it. Sometimes people just need someone to listen.

Posting as :
a Manager 2
You are currently posting as Manager 2Badge Image

Rising Star

The “I know it’s not your fault” opener is always the warning bell. You brace yourself immediately. There is a strange relief in not being directly blamed though. It is like you know what is coming but at least it is not personal.

like
Posting as :
Pen icon, author badge Authora Customer Service Representative
You are currently posting as works at Customer Service Representative Badge Image

Conversation Starter

Yes! The second you hear that line you know what’s coming next.

Posting as :
a Manager 3
You are currently posting as Manager 3Badge Image

Rising Star

Oh absolutely. The “it’s not your fault, but…” is basically the warning bell to switch into full listening mode 😅 You brace for the speech, keep the calm nod ready, and hope it ends with a simple fix. You learn fast that sometimes the win is just getting through it politely.

like
Posting as :
Pen icon, author badge Authora Customer Service Representative
You are currently posting as works at Customer Service Representative Badge Image

Conversation Starter

So true. Half the job is just listening and staying calm while they get it out.

Related Posts

Posting as :
a Consultant
▸ strategy
You are currently posting as works at Consultant

Are we officially called EY Parthenon yet?

likehelpful
Posting as :
a Commercial Appraiser
▸ Government
You are currently posting as works at Commercial Appraiser

Car collision repair shop recommendations? No idea where to start. 🫠

like
Posting as :
a Senior Designer
▸ Creative
You are currently posting as works at Senior Designer

BREAKING: Kevin Hart To Appear In Just 17 Super Bowl Spots This Year

likefunny
Posting as :
a Strategy & Operations Consultant
▸ healthcare
You are currently posting as works at Strategy & Operations Consultant

Anyone have lucky emailing their building management to open up their gym / amenities? About to send an email and wanted to see if anyone’s had luck doing something similar

helpful
Posting as :
a Senior Consultant
▸ Strategy
You are currently posting as works at Senior ConsultantBadge Image

Hello,
London is a world class metropolitan city and so is the cost of livi.
But then why don't MAANG or other big techs pay as high for software managers and other leadership roles as they do in the USA, particularly California, Washington, New York. In fact for the same role, $ salaries are at least 3X higher to their counterparts roles here in London.
Definitely, London isn't 3X cheaper them.
Is it that companies don't want that high here or there isn't enough competition or something else?

like
Posting as :
works at Siemens
▸ Engineering
You are currently posting as works at SiemensBadge Image

Community Builder

How about everyone plan a get together on a weekend in a bar know each other and build this community?

like
Posting as :
works at Shaw Communications Inc.
▸ Engineering
You are currently posting as works at Shaw Communications Inc.

Hello Community,

I am interviewing for a senior consultant role in Salesforce practice at a big4 firm. What should I expect as a compensation?

like
Posting as :
a Senior Consultant
▸ Data Science
You are currently posting as works at Senior Consultant

Hi fishes,
Can anyone let me know how is work life balance in NATWEST company.what all other perks include in this company

like
Posting as :
a Senior Manager
▸ other
You are currently posting as works at Senior ManagerBadge Image

Bowl Leader

Punjabi happy hr (theeka) https://us04web.zoom.us/j/806328420 at 6:00 pm est time this Friday 04/03/2020.
Invite all other Punjabi friends and family to a big fat virtual theeka event!!

like
Posting as :
works at EY
▸ Operations
You are currently posting as works at EYBadge Image

Contemplating move to Chicago. Female, mid 30s, single no kids but have a dog. Will have a car. Not into the clubbing scene. Want a neighborhood with walkable coffee shop and weeknight eats. Where should I buy? ( remote worker)

like
Posting as :
works at Accenture
▸ Technology
You are currently posting as works at Accenture

Is it appropriate to give your PL a gift (MD)? It was a promotion year to SM…

like
Posting as :
works at The Times Group
▸ Other (non-Software)
You are currently posting as works at The Times GroupBadge Image

Hi. Could anyone help with Xiaomi company review - work culture, growth, increments, etc. Thanks in advance

Posting as :
a Senior Software Engineer
▸ Engineering
You are currently posting as works at Senior Software Engineer
Posting as :
works at Accenture
▸ Strategy
You are currently posting as works at AccentureBadge Image

like
Posting as :
works at Deloitte
▸ Management Consulting
You are currently posting as works at Deloitte

Sitting here in office and wondering , What can be plural of a computer mouse !

Posting as :
a Manager
▸ Technology
You are currently posting as works at ManagerBadge Image

Does anyone have an Ikon pass promo code?

Posting as :
a Software Development Engineer
▸ Engineering
You are currently posting as works at Software Development EngineerBadge Image

Hi people, Recently I've cleared all rounds of interview in Honeywell. How long it will take to get the offer letter. I've already sent my documents before 4 days. I've reached HR she said it might take some time generally. Any of you know tentative time taken to release offer?

like
Posting as :
works at Accenture
▸ Engineering
You are currently posting as works at AccentureBadge Image

What SAP LAB provides in welcome kit for associate consultants ??

like
Posting as :
works at Tata Consultancy
▸ Other (non-Software)
You are currently posting as works at Tata ConsultancyBadge Image

Hi fishes,

I wish to know .. for a ux designer .. having 3 years exp. And post graduation degree ..how much CTC can be expected to be negotiated with hr.

Current CTC 11.5

like
Posting as :
works at Infosys
▸ Engineering
You are currently posting as works at Infosys
like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.

Trending Topics

Barkley Culture discussions | Salaries, Interviews, Culture and Reviews
Chevron icon
Barkley Salary discussions | Salaries, Interviews, Culture and Reviews
Chevron icon
Audit Senior Salary discussions
Chevron icon
JetBlue discussions
Chevron icon
Experienced Associate Interview discussions
Chevron icon
Associate Manager Jobs discussions
Chevron icon
Airports: EWR discussions
Chevron icon
Analyst Layoffs discussions
Chevron icon
Strategy Manager Interview discussions
Chevron icon
Southwest Airlines discussions
Chevron icon
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

AppStore icon
App Store
Android icon
Google Play

General

Legal