I have seen leaders avoid difficult conversations by pushing them onto HR. When will people understand that leadership is not delegating discomfort, it is facing it. How do you handle leaders who expect HR to be the bad guy?

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This happens all the time, and all we can really do is reiterate the policy and do our jobs. If that means I have to have a couple extra difficult conversations, that's fine.

I get that, but I’m tired of being the dumping ground for everyone else’s avoided responsibility. Leaders hiding behind HR erodes trust—it makes us the villains when they are the ones who should step up.

The answer to that depends on what they are expecting HR to address. Sometimes we are the ones to have the tough conversations, other times we have to support those managers in theirs. I like to offer to sit in while they lead it.

Yes, sitting in while they lead it is the right balance. If we always take over, they never build the muscle. Our job should be scaffolding, not shielding.

I’ve seen this happen before, sometimes it is definitely needed to have a difficult conversation, granted who wants to do that but it’s better than pushing it onto HR to deal with I think.

Exactly—nobody wants to do the hard conversations, but that is leadership. Passing it onto HR is not just lazy, it is cowardly.

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