Community Managers

Is it considered unethical to send our product out to people for free in exchange for a positive review? I know Upwork doesn't like this but not sure if everyone agrees about it.

Customer service is the number one thing you can invest in to improve public perception of your brand; people need to know they are valued and you are listening to them

Our competitor has launched a campaign advertising cheaper prices but I know for a fact that their quality is lower, I don't know how to set the record straight but hope it will play out soon

I have to migrate users from an outdated online community into a new website, does anyone know of software that could help with this without being too expensive? Thanks in advance!

It's kind of funny when people start arguing with one of the bot accounts on my forum, they get SO MAD and it's literally just a computer posting 😂

I wish there were a specific font that people had to use when they were being sarcastic. So far, tOgGlE cAsE is the best I can come up with

Going through our online community's membership every month is frustrating because a lot of people get upset if their account is put on hold but they never post anything and we discourage lurkers

I'm in charge of managing a forum where I know some people who were kicked have just made new usernames, how should I deal with this problem?

When people post something to a group I'm managing and I ask them nicely to update it, but they don't, should I tell them before deleting it for being out-of-date? Or is this a "general r… more

When people are upset they revert to childhood coping mechanisms. Trying your best to not lose your cool online is definitely in your best interest though. It gives them less ammunition to use against… more

I'm thinking everyone who is tasked with managing online communities should have to take conflict resolution classes, some don't even try to fix things, just ban people preemptively

My daughter is 3 and she thinks I "play on the computer" all day. Sad thing is, I'm pretty sure she could do my job just as well as I can

I would like to hear your thoughts on the benefits of developing a relationship with an influencer, and if it really increases membership significantly or not

If I were allowed to write the rules for our clients' online communities, DBAA would always be at the top of the list... bust something tells me my boss would not approve. 🙄

I wasn't sure whether or not I had the necessary drive to help my clients build and maintain an online forum, and I'm still unsure, just taking it one step at a time

Moderating online communities is way more stressful than I imagined it would be, and it's got me thinking of stepping down... :(

Looking for ways to increase involvement in my online forum, it's a steampunk/cyberpunk group. Do you know of any shows/conventions where I might want to advertise?

Someone made a post that wasn't *exactly* against our terms of service but definitely mean spirit. They have been warned before. What should I do?

Is there a polite way to ask people not to be rude to others online... or do I have to just quote the rules of the group?

I’ve been thinking about starting a blog for community managers. What topics would you like to see covered?

Do non-profits have community managers? How different is the work compared to a for-profit?

Our CEO spoke out against a local hate group and we’re now being targeted by trolls. My job went from amazingly fun to super depressing overnight. How can I bounce back?

Is community management a stressful job?

How are trolls so persistent! It’s like a game of whack-a-mole. I'm open to hearing this group's tips and tricks for managing this part of the job!

Any fun troll stories from your community?

Wanted to share a recent win in case this would work for anyone else in the bowl -- We started a “share some music” channel in the community and it’s amazing how a non-related topic can encourage part… more

What do you do about people who trauma dump in the community? We really don’t have the expertise to support them the way they need.

How should a recent highschool grad start looking for their first community manager job?

Does Trello help you organize your day or is there something else you use?

How do I prepare for my first community manager interview?

It’s always been my dream to move to Europe. Are there countries where you can find visa sponsorship for a community manager job?

Have you found any community manager books that you would recommend?

How often do you revisit the goals you’ve set for growth?

Is user-created content a good way to scale the community? How do we encourage it?

I really don’t think this job is worth the stress. I make 40K to work super long hours. Is there better out there? This is my first CM job.

Should we find brand ambassadors from within the community or pay influencers?

Hi. I’m a musician handling my own community on Twitch and sometimes I get people who send wayyyy too many messages. How do I politely tell them to stop?

People love to speak negatively about social media. What do you think is the biggest positive to come out of social media?

Saw this quote by Paul Gillin: “Transparency may be the most disruptive and far-reaching innovation to come out of social media.” Thoughts??