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Is optum global solutions a service based company i know it is captive of UHG but is the work done is similar to other service based companies like TCS, Infosys , Wipro etc..? And is there any concept on strict timings with check in and checkout time or is it flexible??
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Write them an email saying that you know who they are but that they are welcome anyway as long as they comply with the forum rules. That keeps him at bay.
Many people like to defy authority and when you react directly with an expulsion, what they do becomes more problematic, you must deprive them of their access to the forum, you already lost the opportunity, and if you don't, everything will get worse.
It is with this type of member in your community that you must go in a straight line and without permission to do anything, that is to say, they are problem people who will only continue to cause problems, but to maintain a democratic community, allow them to be, that is only until they become a mistake.
On different occasions I had this problem with some users, what I did was send them an email saying that I knew who they were but that as long as they respected the community they would be welcome and thank them for coming back, more than half close their account others follow but the majority maintains good behavior.
As a forum administrator, it is not easy to manage people, people are capable of saying anything because they are behind a keyboard, so you must be careful but at the same time you must have character otherwise the forum can go out of your way hands, I think that if their failure was very big you should not accept it and close their access.
Allow them to enter, and when you see that they are having another bad attitude, send them an email saying that you already knew who they were but that you had not taken action on the matter for allowing their freedom, but that in the same way if you see inappropriate behavior you will close their account.
You don't necessarily have to do anything now. If they start giving problems again, ban them again.
Isn't there something in the forum policies about this? Because in case there is nothing against multiple accounts in the rules, maybe your hands are a bit tied.